FAQs

Frequently Asked Questions

General Questions

What is Introl?

Introl is a leading provider of GPU infrastructure deployments, specializing in large-scale high-performance computing (HPC) solutions. Founded in 2020, we manage deployments of up to 100,000 advanced GPUs across projects ranging from 4MW to 100+ MW concurrently, provide remote hands services, and execute data center migrations with precision and minimal downtime.

What makes Introl different from other infrastructure deployment companies?

Our differentiators include:

Scale: We have experience handling deployments up to 100,000 GPUs and projects from 4MW to 100+ MW concurrently
Global presence: 800+ trusted technicians with access to a network of 1000+ field technicians
Experience: Leadership team with 15+ years in data centers for major enterprises
Speed: Rapid deployment capabilities with proven ability to deploy 40+ technicians within one week
Precision: Focus on minimizing downtime during migrations and maintaining high deployment standards
Proven Growth: 100%+ annual revenue growth since founding in 2020
Customer Trust: Our growth is driven by repeat customers and referrals

Where does Introl operate?

Introl maintains a global presence with 250+ service locations worldwide, designed to provide rapid response times for GPU deployments and data center services. Our coverage spans:

Regions Served:

NAMER (North America) - Including key hubs in Austin, Chicago, Ashburn, and major metro areas
EMEA (Europe, Middle East, Africa) - With primary operations in London, Frankfurt, Amsterdam, Paris, and expanding coverage
MENA (Middle East & North Africa) - Strategic presence in emerging data center markets
APAC (Asia Pacific) - Strategic presence in major data center markets
LATAM (Latin America) - Growing footprint in emerging markets

Service Level Agreements:

4-Hour SLA - Target emergency response in major metros
8-Hour SLA - Target priority service in secondary markets
24-Hour SLA - Target standard service across locations

Note: Actual response times may vary based on location, resource availability, and specific circumstances.

For a detailed, interactive map of all our service locations, visit introl.com/coverage-area

GPU Infrastructure Deployment

What types of GPU deployments does Introl handle?

We specialize in:

Large-scale GPU cluster deployments (up to 100,000 GPUs)
AI training infrastructure
HPC cluster installations
Machine learning compute environments
Hyperscale data center GPU deployments
Research facility GPU infrastructure
Projects ranging from 4MW to 100+ MW

Which GPU models does Introl work with?

We have experience deploying leading GPU technologies including:

NVIDIA H100 and H200 systems
NVIDIA A100 clusters
AMD Instinct series
Custom AI accelerators
Next-generation GPU architectures

How does Introl handle the complexity of large GPU deployments?

Our approach typically includes:

Coordinated fiber optic network design (100,000+ connections)
InfiniBand and high-speed interconnect expertise
Cooling and power infrastructure optimization
Cluster validation and performance testing
24/7 deployment monitoring
Advanced thermal management including liquid cooling capabilities

What's included in GPU infrastructure deployment services?

Our services typically include:

Site assessment and planning
Hardware installation and racking
Network configuration and cabling
Power and cooling verification
System validation and testing
Documentation and handover
Liquid cooling system installation and commissioning (where applicable)

Specific services vary based on project scope and requirements.

Does Introl have liquid cooling expertise?

Yes, we have experience in advanced thermal management including:

Direct Liquid Cooling (DLC): Installation, commissioning, and maintenance of direct-to-chip liquid cooling systems
Rear Door Heat Exchangers (RDHx): Retrofit and new installation capabilities for both passive and active units
Coolant Distribution Unit (CDU): Setup and configuration
Leak detection systems: Installation and monitoring
Integration services: Integration with existing infrastructure, including piping, manifolds, and CDU connections
Thermal optimization: Performance testing and balancing for improved PUE in high-density environments

What are examples of Introl's completed projects?

Recent project examples include:

Deployed 400+ onsite resources working 24/7 for a premier AI provider, connecting over 500,000+ patches to GPU nodes for a 100+ MW facility
Managed deployment of 1,000+ H100 GPU nodes with over 35,000+ patches
Completed national compute refresh across 125+ sites in 35+ cities within just 4 weeks
Stood up 8+ MW of GPU nodes for large cloud provider with dedicated project management
Executed 12+ MW build for a major cloud services provider
Migrated 4+ MW of network/storage hardware with 20+ local resources
Rapidly deployed 40+ technicians within one week of initial contact

Remote Hands Services

What are remote hands services?

Remote hands provide on-site technical support when you can't be physically present at your data center. Our engineers act as your eyes and hands for hardware maintenance, troubleshooting, and routine tasks.

What remote hands tasks does Introl perform?

Common services include:

Server reboots and power cycling
Cable management and tracing
Hardware swaps and upgrades
Visual inspections and diagnostics
Firmware updates and BIOS configurations
Emergency response and troubleshooting
iLO, iDRAC, IPMI configuration
NOC support and ticket management

How quickly can Introl typically respond to remote hands requests?

Emergency requests: Target 2-4 hour response time
Standard requests: Typically same business day
Scheduled maintenance: Flexible scheduling
24/7/365 availability in major markets

Response times vary based on location, resource availability, and request complexity.

Data Center Migration

What types of data center migrations does Introl handle?

We have experience managing migrations including:

Single rack relocations
Full data center migrations
Cross-country infrastructure moves
International relocations
Hybrid cloud migrations
Consolidation projects
Decommissioning services

How does Introl approach minimizing downtime during migrations?

Our approach typically includes:

Detailed pre-migration planning and risk assessment
Phased migration strategies
Redundant system deployment where feasible
Real-time monitoring and validation
Rollback procedures
Post-migration verification

While we strive to minimize downtime, specific results depend on project complexity and requirements.

What's the typical timeline for a data center migration?

Typical timelines based on scale:

Single rack: 1-2 days
Small deployment (10-50 racks): 1-2 weeks
Medium deployment (50-200 racks): 2-4 weeks
Large deployment (200+ racks): 4-8 weeks
Full data center: 2-6 months

Actual timelines vary based on specific project requirements and complexity.

Does Introl provide decommissioning services?

Yes, we offer decommissioning services typically including:

Secure shutdown of systems
Asset removal and inventory
Data destruction certification coordination
Recycling and disposal of equipment
Minimal disruption to ongoing operations
Chain of custody documentation

Technical Capabilities

What certifications do Introl engineers typically hold?

Our field engineers may maintain certifications including:

Data center operations certifications
OEM hardware certifications (Dell, HPE, Supermicro)
Network certifications (CCNA, CCNP)
Security clearances where required
OSHA safety certifications
FEMA response certifications (safety leadership)

Specific certifications vary by engineer and project requirements.

Can Introl work with proprietary or custom hardware?

Yes, we have experience with:

Custom AI accelerators
Proprietary cooling systems
Specialized interconnects
Research-grade equipment
Prototype systems
State-of-the-art (SoTA) hardware

Does Introl provide post-deployment support?

We offer various support options including:

Ongoing remote hands services
Maintenance contracts
Emergency response services
Performance optimization consulting
Thermal management support

Specific support offerings vary based on contract terms.

Pricing and Engagement

How does Introl price its services?

Pricing models include:

Project-based: Fixed price for defined scope
Time and materials: Hourly rates for flexible projects
Retainer: Monthly services for ongoing support
Enterprise agreements: Custom contracts for large deployments

Pricing varies based on project scope, location, and requirements.

How do I get a quote for my project?

Contact our sales team through the website
Provide project details (scale, location, timeline)
Receive proposal typically within 24-48 hours
Schedule consultation call
Receive quote and statement of work

What information do you need for an accurate quote?

Please provide:

Number and type of systems to deploy
Data center location(s)
Desired timeline
Special requirements (cooling, power, networking)
Post-deployment support needs
Liquid cooling requirements (if applicable)

Project Management

How does Introl typically manage large-scale deployments?

Our project management approach includes:

Dedicated project manager
Regular status updates
Deployment tracking
Risk management protocols
Change control procedures
Comprehensive documentation
Strategic leadership for scope, timelines, budgets, and stakeholder communications

Can I track my deployment progress?

We typically provide:

Project status updates
Deployment metrics
Photo documentation when appropriate
Progress reports
Milestone notifications

Specific tracking capabilities vary by project.

What happens if issues arise during deployment?

Our typical escalation process:

On-site team attempts resolution
Remote senior engineer consultation
Vendor support engagement if needed
Executive escalation for critical issues
Transparent communication throughout

Security and Compliance

How does Introl handle data security during deployments?

Security measures typically include:

Background-checked engineers
NDA agreements
Secure handling procedures
Chain of custody documentation
Compliance with customer security policies

Specific security measures implemented based on customer requirements.

What compliance standards does Introl work with?

We have experience working with:

SOC 2 Type II environments
ISO 27001 standards
GDPR requirements
Industry-specific regulations
Customer security requirements

Specific compliance capabilities depend on project requirements.

Careers

What positions is Introl currently hiring for?

We're actively recruiting:

Field Engineers (all levels)
Project Managers
Account Executives
Technical Operations Staff
Finance Professionals
Back-office Support

We're building a team of exceptional talent. Whether you're a field engineer working on the latest GPU technology or a finance professional ensuring smooth operations, we're seeking top-tier individuals. Every role, from accounts payable to back-office support, plays a key part in our success. Whether full-time or contract, if you thrive in high-pressure, high-reward environments, we'd love to hear from you.

We are growing our team across all regions - NAMER, EMEA, MENA, APAC, and LATAM - with 250+ service locations worldwide. Key operations include Austin, Chicago, Ashburn, London, Frankfurt, and many more major data center markets. Our work is at the forefront of technology, where excellence is expected in every task. This is more than a job; it's an opportunity to test your skills alongside top industry professionals. Ready to take on the challenge? Show us what you've got.

What qualifications are typically required for field engineers?

Common requirements:

2+ years data center experience
Hardware installation expertise
Basic networking knowledge
Physical capability for rack work
Willingness to travel
Strong problem-solving skills

Specific requirements vary by position and project needs.

Does Introl offer training for new engineers?