Frequently Asked
Questions_

Introl provides data center infrastructure services including:

• GPU Infrastructure Deployments - Rack & stack, cabling, power setup, and configuration for AI/ML clusters
• Data Center Migration - Minimal-downtime relocations from single racks to entire facilities
• Structured Cabling & Containment - Fiber and copper installations, hot/cold aisle containment
• Staffing Solutions - Technicians, project managers, and dedicated teams
• Remote Hands - On-site technical support with 4-hour SLA

We can mobilize skilled technicians within 72 hours for urgent projects. For remote hands services in our primary coverage areas, we maintain a 4-hour SLA response time. Our network of 1,000+ field technicians enables rapid deployment across North America, Europe, and Asia-Pacific.

We specialize in large-scale deployments, regularly handling projects with 1,000+ GPU nodes. We've scaled to 100,000 GPU deployments globally and have experience with all major hardware platforms including NVIDIA H100, A100, and next-generation Blackwell architectures. Our teams are trained on both air-cooled and liquid-cooled configurations.

Getting started is simple:

1. Submit a request - Use our quote form or email solutions@introl.com
2. Discovery call - We'll discuss your requirements and timeline
3. Proposal - Receive a detailed scope and pricing within 72 hours
4. Kickoff - Once approved, we mobilize teams and begin execution

Our minimal-downtime methodology supports business continuity during migrations and deployments through:

• Detailed planning - Detailed assessment and risk mitigation
• Phased execution - Staged migrations with rollback procedures
• Parallel operations - Maintaining legacy systems until new infrastructure is validated
• Real-time monitoring - Continuous validation throughout the process

Yes, all installations include full testing and documentation:

• Fiber and copper certification with test results
• Power validation and load testing
• Network connectivity verification
• Full documentation packages with as-built drawings
• Performance benchmarking for GPU clusters

We have 4-hour SLA coverage in 250+ locations across three continents:

• North America - All major markets including Ashburn, Phoenix, Dallas, Atlanta, and more
• Europe - FLAP-D markets (Frankfurt, London, Amsterdam, Paris, Dublin) plus Nordics and Iberia
• Asia-Pacific - Singapore, Tokyo, Sydney, and emerging Southeast Asian markets
• Latin America - Sao Paulo, Mexico City, and regional hubs

For locations not listed, contact us for custom coverage arrangements.

Our teams have deployed over 40,000 miles of fiber optic cable globally - equivalent to approximately 1.6 times Earth's circumference. This includes single-mode, multi-mode, and high-density MTP/MPO solutions across data centers worldwide.

We offer flexible engagement models to match your needs:

• Project-based - Fixed scope for specific deployments or migrations
• Time & materials - Flexible hours for ongoing work
• Dedicated teams - Full-time embedded teams for long-term operations
• Remote hands - On-demand support with SLA-backed response times

Yes, we work extensively with colocation providers, hyperscalers, and enterprise data center operators. We can operate within any facility environment, coordinating with site operations teams and adhering to facility-specific protocols and security requirements.